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Application Support Services

With Integrove’s years of skilled expertise in offering enterprise-grade solutions, comes a wealth of application support services. From custom software applications to support and maintenance services, we aim to deliver the best solutions to our valued business clients.

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Our Service Offerings

Application Support

2nd and 3rd Line Support

Application Maintenance

Proactive Maintenance and Innovation

Enhancement Services

Minor System Enhancements

Integrated Service Desk

Ad-hoc Single Point of Contact and SLA Reporting

System Administration & Monitoring

System Reporting and Dashboards

Reporting

Status Reporting and Dashboards

Change Management & Training

Change is inevitable, especially when implementing new digital products or modernising legacy systems. At Integrove our Change Management & Training experts are here to empower you with the tools to succeed.

Our application support services, change management, and training go hand in hand with our consulting services. There is no one better to guide you through the change process than the people involved in building your custom solution.

Change Management

Our Change Managers are Prosci Certified!

How we go above and beyond

At Integrove we believe that every business is unique, and that’s why your business requires unique solutions. That’s why we go above and beyond for our clients in the following ways:

  • Design: We tailor your support solutions directly to you. There’s no one size fits all.
  • Transition: We ensure that your business process flows smoothly.
  • Operations: We maintain system documentation, ensure knowledge transfers and training, identify risks, and many more.
  • Continuous Improvement: We strive to continuously improve your support services so you can focus on running your business.

Benefits of outsourcing your application support services

Not sure if outsourcing your application support solutions is the right move? In today’s digital landscape, managing and supporting applications can be an all-consuming job that, as a result, takes time away from strategic business operations. While having an in-house application development team can be useful, outsourcing some responsibilities will allow your employees to focus on core strategic initiatives.

Here are a few benefits of outsourcing your application support solutions:

  • Specialised Technical Expertise: Outsourcing gives you the ability to draw on specialised technical resources when you need them without the hassle of hiring and long-term commitments.
  • Maximum Flexibility: Outsourcing will allow you the flexibility of supporting both old and new technologies, as well as increased team capacity at times of need.
  • Increased Internal Capacity: It’s difficult for internal staff to focus on specific items when they are responsible for existing tasks and providing application support. By partnering with Integrove we will allow you to focus on building your business’s future while we keep the lights on.

With these extensive support services, Integrove aims to ensure hassle-free and cost-effective business operations on a day-to-day basis.

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